Head of Site Performance

Head of Site Performance
Location: Hybrid (London or Corby)
RS Group is currently seeking a Head of Site Performance to join our team permanently. As the Head of Site Performance, you will play a crucial role in ensuring that RS Group delivers exceptional digital customer experiences related to site stability, speed and performance, positioning our organization for success in a dynamic marketplace to win with search engines and grow customer lifetime value.

What you'll be doing:

• Set global best practice and standards for proactively managing platform site performance stability, consistency & optimisation.
• Lead strategic alignment between technology and specialist product teams to optimize digital experience performance such as site speed metrics, error handling, application performance etc.
• Advocate for the customer & commercial performance by evaluating technical changes that may impact site performance.
• Collaborate with cross-functional teams, including engineering, product owners, martech, UX researchers and designers, SEO teams and marketers, to prioritize and implement changes that enhance technical performance.
• Utilize insights to identify opportunities for continuous improvement in online experience speed and stability.
• Ensure alerting & monitoring practices and systems are in place and fit for purpose.
• Partner with our experimentation practice to measure the effectiveness of performance improvement initiatives and recommend optimization strategies based on data.
• Stay informed about industry trends and best practices to drive ongoing improvement and innovation in site performance optimization.
• Collaborate with Search Engine Optimization teams to ensure a roadmap of improvements to stay abreast of search engine ranking factors and best practices.
• Ensure best practice is followed for timely and effective handling of incidents affecting digital performance and customer experience by product and engineering teams.
• Ensure commerce site compliance related to security and privacy standards.
• Provide stakeholders with visibility into metrics associated with an exceptional onsite experience.
• Facilitate regular and engaging communication with stakeholders.

About you:
As the Head of Site Performance, you will have the opportunity to bridge product, technology, and marketing to create high-performing digital experiences.

Key skills required for this role include:

• Demonstrated experience in developing or scaling businesses through eCommerce channels.
• Senior-level experience in eCommerce with hands-on execution capability.
• Knowledge of digital sales and procurement models, including SEO, PPC, and conversion optimization.
• Ability to work effectively in a cross-functional structure, leading diverse teams to develop and execute plans.
• Experience in digital consumer B2C or B2B environments is preferred.
• Proficiency in synthetic site monitoring platforms such as Datadog and New Relic.
• Strong understanding & experience of optimising search engine ranking factors and core web vitals.
• Experience of eCommerce incident management workflows & processes.
• Analytical mindset with a focus on data-driven decision-making.
• Curiosity and problem-solving skills to address challenges effectively.
• Technical knowledge of eCommerce site architecture including server & client side tagging practices.
• Ability to communicate effectively with both technical specialists and non-technical business users.
• Highly competent with systems such as Jira, Adobe Analytics, PowerBI.
• Familiarity with commerce platforms such as Adobe and Content Management platforms like Contentful.

The extras you'll get

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. That's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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