Head of Technical Program Management - Loyalty

Summary
Summary

As a Head of Technical Program Management you will drive the execution of product solutions within M&S owning supplier delivery where applicable.

As the Head of Technical Program Management for Loyalty, you will play a crucial role in shaping and implementing the technology strategy that powers our customer loyalty initiatives. You will lead the delivery of innovative solutions that enhance our loyalty programs, ensuring they are robust, scalable, and aligned with our broader business objectives. Your expertise in technology delivery, combined with a deep understanding of loyalty systems, will drive the successful implementation of innovative platforms that elevate the customer experience and foster long-term brand loyalty. This role requires a transformational leader who can seamlessly bridge the gap between technology and business, delivering impactful results that keep us ahead in a competitive market.

All the details

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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What you'll do

The Head of Technical Program Management is the glue of engineering, product and business strategies - owning Programmes of work of significant visibility and complexity with broad cross-organisational and/or deep architectural impact. You are accountable for end-to-end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.

The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver sophisticated change at scale. The key to the success of this role is simplifying the complex processes into simple, straightforward solutions and building positive, trusting relationships through consistent delivery of solutions and effective communication in-line with the M&S Way.

More specifically, the Head of Technical Program role is the embodiment of 'own it, and get it done' with key responsibilities as follows:

• Plan, own and deliver highly complex and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer first mind-set in Technology
• Creates roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy
• Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders
• Drive data driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency
• Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues

Key Experience - the ideal candidate will have

• Job knowledge - specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
• Business knowledge - level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors

- Problem solving - analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things - People & Leadership skills - communications, leadership and talent development skills.

Who you are

• Extensive experience delivering large-scale initiatives across multiple product functions and domains
• Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively with both technical and non-technical individuals including director level
• Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership
• Strong working knowledge/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps
• Highly diligent professional with excellent leadership and coaching skills in lean agile practices

Desirable

• Experience in multiple Agile Project/Portfolio Management tools e.g. Jira/JiraAlign/Rally
• Experience using facilitation techniques, Design
• Thinking techniques, coaching and learning frameworks
• Experience of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous delivery
• Prior experience working in the Retail Industry

Everyone's welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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