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Overpayment Recovery Officer

Employer
Capita
Location
National, United Kingdom
Salary
Competitive
Closing date
1 Nov 2024
View more categoriesView less categories
Sector
Technology
Role
Executive
Contract Type
Permanent
Hours
Full Time

Job Details

Here at Capita Local Government Services we have a great opportunity for someone to join our friendly and supportive team as an Overpayment Recovery Officer/Court Officer. This is a great role for someone who is passionate about providing a first class customer experience, someone who is organised and enjoys working as part of a team.

You would be responsible for managing communications primarily through email from claimants who have been over paid in their benefits, working with them to resolve the challenges that they are facing in the best way possible. You will also be required to attend Bexley Civic office and Dartford County Court up to 2 days a month.

In return you will be working for a company who promotes continuous development in their staff offering opportunities to learn, develop and progress

Job title:
Overpayment Recovery Officer

Job Description:

What you'll be doing:
  • Progress recovery of overpaid Housing Benefit invoices after the automated recovery cycle has ended
  • To organise individual workload to ensure recovery time-scales are met and meet team priorities
  • To achieve targets and objectives in line with Performance Management procedures and EG Work Manager
  • To complete daily monitoring sheets for Performance Management procedures
  • To raise any issues with Team Leader in good time.
  • Preparing Court Documents and attending Dartford County Court.

What we're looking for:
  • Computer Literate - MS Office Applications
  • Strong team working ethic (Knowledge Sharing)
  • Self motivated and team player
  • Communication skills, written and oral
  • Good business letter writing skills
  • Ability to work under pressure and to tight deadlines
  • Good organisational skills
  • Good attention to detail
  • Ability to establish and maintain good working relationships

About us: Capita Public Service - Local Government Services

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more - we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What's in it for you?
  • A salary of £24,500.
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Hybrid Role
  • company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  • voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:
Home-Based - GBR
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent

Company

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