On-Board Host

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We have an excellent opportunity to join our On-Board Catering Team based at Norwich Station.

The Role

The Key Focus of this role is the retailing of Food and Drink On-Board our trains between Norwich and Liverpool Street from either the Cafe Bar or via an At-Seat Trolley Service. You will use your skills to drive sales and provide a high level of Customer Service as part on an On-Board Team and in addition to service, duties will include providing information and assistance to passengers and some light cleaning duties.

Please note this is a rolling 25 week roster a combination of early starts, late finishes, and weekends. The suitable candidate must be able to get to the early shifts by their own means of transport.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

Published Salary (£21,920) is a starting point with Salary increases every 6 months over a 2 year period to the full rate of £25,600.

What we are looking for

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers. This role can be physically demanding, and applicants will need to be able to move a trolley through the train.

Effective customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times.

Experience in a Customer Service environment is desirable however full training will be provided.

The closing date for all completed applications is on 06/12/2024

*Please note vacancies can close earlier due to high influx of candidate applications*

What's in it for you?

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures: After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?