AIML Senior Annotation Analyst - New Zealand English
- Employer
- Apple
- Location
- Cork, County Cork, Ireland
- Salary
- Competitive
- Closing date
- 5 Feb 2025
View more categoriesView less categories
- Sector
- Technology
- Role
- Senior Executive
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Posted: 4 Dec 2024
Role Number:200581580
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don't just craft products - they build the kind of wonder thatʼs revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send messages, play their favorite song or even take a selfie. The AIML Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a Senior Annotation Analyst that has high attention to quality and detail. You are creative and have a passion for detail with proven expertise in New Zealand English language analysis.
Description
As part of the Annotation team, you play a central role in enhancing the user experience and team collaboration. As a Senior Annotation Analyst, you'll use your language and cultural expertise, along with analytical skills, to evaluate Siri responses against guidelines. In addition to achieving your productions goals, you will provide procedural, quality, and tools guidance to Annotation Analysts. You will be an SME on New Zealand English comprehension and cultural understanding, providing coaching to team members to increase quality and production results for the organization, in addition to using your analytics skills to track, evaluate and report trends. You will apply your locale-specific knowledge to support other high priority and business critical needs. You'll provide feedback for improvements to existing tooling that can increase annotation throughput and quality. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.
Minimum Qualifications
- Proven expertise in the New Zealand English dialect with excellent comprehension, grammar, vocabulary, spelling, and understanding of colloquial expressions unique to New Zealand
- In depth knowledge of the regions and cultural variations where New Zealand English is spoken
- Cultural knowledge across domains such as science, history, sports, geography, lifestyle, trends and popular culture in New Zealand
- Excellent English reading, comprehension and writing skills
- Excellent active listening skills with the ability to understand verbal nuances
- Knowledge of ML data annotation process, related tools and software
- Ability to analyze and provide accurate reporting including error trends and root cause analysis
- Experience in devising business process, best practice solutions to increase efficiencies
- Proven expertise navigating systems and tools, regularly sharing best practices with team members
- Demonstrates integrity and focuses on customer privacy
- Experience with changing work-flows and responsibilities
- Bachelors degree or equivalent work experience required
- Successful completion of a pre-employment assessment and background check
- Successful completion of initial training and certification testing
- Experience working with language data (e.g. research, analysis, translation, review)
- Aptitude for acquiring advanced technical skills, an eagerness to learn and take on new challenges
- Proven attention to detail and critical thinking skills in evaluation of Siri's language usage and dialect
- Data analytics experience is highly desirable
- Passion for coaching and mentoring
- Ability to effectively tailor communication and style to differing audiences with excellent presentation skills and experience developing Keynote content
Company
Inclusion
Everybody in
Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.
What you work for should reflect what you stand for
For everything we create, we consider its impact — on our customers, our colleagues and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy and the environment.
Everyone joins Apple for a reason. Often it’s because they found a company that aligns with their own values.
Starting here is just the beginning
People are at the heart of Apple and we want you to thrive. From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with our career development framework, as well as guidance and resources that include course offerings from Apple University.
Change is a constant throughout your career at Apple, and you may choose different ways to grow. You can seek even greater depth within your expertise, change scope in your current position or even explore a new opportunity here. Whatever you decide, you’ll play the lead role in your growth, and we’ll be behind you all the way.
Your work is as meaningful to us as it is to you
Apple
Apple is organised by functional specialities rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.
Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.
Collaboration
At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: we advocate ideas, contest points of view and ultimately build on each other’s thinking to come up with the best solution.
Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.
When experts make the decisions, they decide to innovate
Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.
Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.
There’s a place here for every kind of brilliant.
Your speciality or ideal role may exist across many areas at Apple.
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