Sales Support Coordinator- Fixed term Contract

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Sales Support Coordinator will provide comprehensive business administration support to the B2B Americas Content Licensing team. You'll ensure service and efficiency targets are delivered and maintained in order to assist with the achievement of the teams' annual revenue targets.

Primary Responsibilities

• Support the Americas B2B content sales team through the sales cycle by coordinating pre and post business administration, ensuring all tasks are accurately completed to specified timeframes.
• Manage the renewal process for a Fast Track bank of business
• Respond to external customer queries via Salesforce case management, and ensure our contractual obligations are met - in line with service level agreements for both print, digital and channel services.
• Act as first-point of contact for internal customer inquiries, assuming responsibility for resolving or passing relevant information as needed to other departments/team members.
• Create customer records in Salesforce, ensuring accuracy with an understanding of what is considered quality data.
• Review contract documentation as prepared by the sales team; ensuring contract minimums, lead time requirements and pricing is correct before approving via internal contract approval system.
• Track contract / PO status, following up as is necessary on behalf of sales team to ensure contract completion and services fulfilled in time for contract start date.
• Assist with meeting logistics for the B2B Americas team and support the wider Sales Support team in UK, CEMEA and Asia as needed.
• Take ownership of tasks to support sales people when they are in the field, recording actions taken in CRM system to ensure transparency upon return.
• Manage inbound calls and correspondence; be knowledgeable of FT products to provide excellent customer service.
• Prepare addendum and contract extension documentation upon client request, through to signature, service delivery, and invoice.
• Ensure invoicing is accurate and timely, as necessary assisting the credit control team with escalated debtor process to help reduce aged debt and improve cash flow.
• Collaborate with global Sales Support team, Customer Services, Circulation, Marketing and Customer Success teams, developing productive working relationships to continuously improve and streamline global sales support tasks and efficiencies.
• Provide system training and best practice refreshers to the Americas sales team.
• Assist Sales Support Manager with ad-hoc business projects and initiatives.

Essential Requirements

• Strong organization and ability to simultaneously manage multiple tasks
• Ability to prioritize workload and ensure that tasks are completed within designated timelines
• Excellent communication and time keeping skills
• Detailed-Oriented
• Self-starter, quick to learn and able to work using own initiative
• Ability to act as intermediary between various teams
• Good knowledge of Microsoft Office
• Previous SalesForce experience a plus

What's in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities. Full details of our benefits can be found here.

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.