Team PA
- Employer
- Irwin Mitchell LLP
- Location
- Birmingham, West Midlands, UK
- Salary
- Competitive
- Closing date
- 12 Apr 2025
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- Sector
- Administration and Secretarial
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.
We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.
Your Role and What You'll Be Doing
The role of Personal Assistant in our Private Client team is key to the delivery of effective, efficient and professional client service. It is a key communication route with clients and with other areas of the business. The role must ensure that the fee earners are able to focus their time on activity which increases revenue by coordinating all other activities and taking responsibility for delivering consistency.
- Support the delivery of high levels of client communication. Providing support wherever possible across the team and clients by dealing with queries and enquiries and ensuring Partners and fee earners can respond to queries from clients and other parties.
- Co-ordinating fee earner diaries - arranging diary appointments, organising meetings.
- Arrange meetings, follow procedures to book meeting rooms and video conferences when required and cancel those as soon as possible if arrangements change. Ensuring that room booking are made with sufficient information to enable Reception to have full details; use the appropriate room booking form to do this.
- Coordinate an efficient and accurate billing process and support fee earners with providing the right level of information to clients to ensure swift payment of invoices. Liaise with our Finance Team in the delivery of this. Undertake regular reviews of matter lists with fee earners to ensure high levels of financial hygiene.
- Work collaboratively with our Document Production Team who undertake all typing and document production work. Ensuring style of the document / correspondence produced is maintained which will accord with Irwin Mitchell's house style.
- Ensuring safe keeping of client original documents and that such items are returned to clients at the end of their matter.
- Prepare papers for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting.
About You
Essential:
- 5 GCSEs Grade C or above (or equivalent) (including Maths and English)
- Work on own initiative and diplomatic
- Good communication skills
- Build effective working relationships
- Problem solving
- Detail handling
- Time management and organisation
- Grammar and punctuation
- Accuracy and attention to detail
Essential:
- Experience of working unsupervised for an experienced fee earner
- Knowledge IM and its procedures
- Knowledge and use of Word, Excel, and PowerPoint within the working environment.
- Team Player
- Integrity
- Diplomacy
- Concern and commitment to quality
- Professional telephone and face-to-face manner
- Ability to work under pressure
Our Benefits - What We Can Offer You
- 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
- Generous and flexible pension schemes.
- Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information
As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
Company
Expert Hand.
Human Touch.
At Irwin Mitchell, we pride ourselves in understanding people.
We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ and you’ll find that reflected in our working environment.
Working At Irwin Mitchell
If you’re looking for the next step in your career, we’ve got great opportunities here. We’re one of the largest and most respected law firms in the UK, and it’s not just solicitors we’re looking for either, you’ll find all kinds of non-legal business support roles too.
Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities. Whatever your role, you’ll have the chance to develop professionally and have your say.
The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.
Our DNA
It’s in our DNA to value people for who they are and what they bring. We’re committed to creating a diverse and inclusive culture where our people can flourish and celebrating our differences is a key part of that.
We’re proud of our work on the Disability Confident scheme, on the Race At Work Charter and as Stonewall Diversity Champions. We also have a range of networks for LGBT+, disability, generations, gender, social mobility, ethnicity, faith and culture to celebrate our people and to enable everyone to thrive.
Flexible by Choice
We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’.
Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.
Our Community
We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are.
The Human Touch That Matters To You
In September 2019 we launched our human touch campaign. It focused on the emotional transitions our clients go through and the role our colleagues play in supporting them when they need more than just expertise. We wanted to create a marketing campaign that dared to be different and we believe that it was made by the most inclusive production team ever. It’s the perfect example of our three strategic pillars coming together and Life at Irwin Mitchell is a continuation of this, which reinforces why our culture is truly unique.
We sat down with people from different backgrounds and with different experiences to find out what it’s really like to work here.
They spoke openly and honestly about their careers, their clients and the human touch that matters to them. You can watch all our stories on one playlist by clicking on the video, or you can read our case studies on our careers website.
A selection of awards and accreditations gained by Irwin Mitchell
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